RIGHT OF WITHDRAWAL & WITHDRAWAL FORM
A) Exclusion of the Right of Withdrawal for Custom Orders
Important Notice: There is no right of withdrawal for custom orders, meaning products that are made according to your personal specifications (e.g., custom colours or special designs).
What does this mean for you?
If you order products based on your personal preferences, such as a colour number or special shape requests, these cannot be returned or exchanged. This specifically applies to:
• Products made in a custom colour.
• Special orders that are specifically made for you.
Why is this the case?
These products are tailor-made and therefore not suitable for return. We ask for your understanding that no right of withdrawal can be granted for these items.
B) Right of Withdrawal
Introduction
Consumers have the right of withdrawal as per the following conditions, where a consumer is defined as any natural person who enters into a legal transaction for purposes which are predominantly outside their trade, business, craft, or profession:
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without providing any reason. The withdrawal period is 30 days from the day on which you or a third party designated by you (other than the carrier) take possession of the last item.
To exercise your right of withdrawal, you must inform us
ROHDE+ROHDE
David-Gilly-Strasse 1
PCT 2, Ebene 4
14469 Potsdam
Germany
Tel: +49 331 95136212
Email: support@designer-switches.com
of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, though it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your withdrawal from this contract. We will use the same payment method for the refund as you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees for this refund. We may withhold the refund until we have received the returned goods or you have provided proof that you have returned the goods, whichever is earlier.
We kindly ask that you return the goods as soon as possible, but no later than 14 days from the day you notify us of your withdrawal. The deadline is considered met if you send the goods before the 14-day period expires.
Important: You bear the immediate costs of returning the goods.
You will only be liable for any loss in value of the goods if this loss in value is due to handling the goods in a way that was not necessary to inspect their nature, characteristics, and functioning.
C) Withdrawal Form
If you wish to withdraw from the contract, please complete this form and send it back together with the goods:
To:
ROHDE+ROHDE
David-Gilly-Strasse 1
PCT 2, Ebene 4
14469 Potsdam
Germany
Email: support@designer-switches.com
I/we (*) hereby give notice of the withdrawal from my/our (*) contract for the purchase of the following goods:
Ordered on (*):
Received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.