Information on the right of withdrawal and withdrawal form

A) No right of withdrawal for custom-made products

Important notice: Please note that there is no right of withdrawal for individually manufactured products that are made according to your personal specifications (e.g. colour or shape requests).

What does this mean for you?

If you order products that are specially made to your specifications, such as a particular colour or shape, they cannot be returned or exchanged. This applies in particular to:

Products that are made in a colour you have chosen.
Products that are made to your individual specifications.

Why is that so?

These products are made especially for you and are therefore not suitable for resale. We ask for your understanding that we cannot grant a right of cancellation for these items.

B) Cancellation policy

Introduction

Consumers have the right to cancel contracts under certain conditions. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession.

Right of cancellation

You have the right to cancel this contract within 30 days without giving any reason.

To exercise your right of cancellation, you must notify us at

ROHDE+ROHDE
Ursula Rohde
David-Gilly-Strasse 1
PCT 2, Ebene 4, Raum 4.2.01
14469 Potsdam
Germany

Email: support@designer-switches.com
Phone: +49 331 951 362 12

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached sample cancellation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.  

Consequences of cancellation

If you cancel this contract, we are obliged to refund all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a different delivery method than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.  

We request that you return or hand over the goods to us as quickly as possible, but no later than within 14 days from the day on which you inform us of your cancellation. The deadline shall be deemed to have been met if you send the goods before the expiry of the fourteen-day deadline.

Important: You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.  

Exclusion or premature expiry of the right of cancellation

The right of cancellation does not apply to contracts for the delivery of goods that are individually made to customer specifications. This includes products that are manufactured according to personal preferences or special requirements of the customer.

Connected or financed contracts

If you finance this contract with a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is usually the case if we are your lender or if your lender uses our support for the financing. If the loan has already been paid to us when the cancellation takes effect or when the goods are returned, your lender will assume our rights and obligations under the financed contract in relation to you. This does not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, currencies or derivatives). In order to minimise your contractual obligations, we recommend that you exercise your right of cancellation and, if applicable, also cancel the loan agreement, provided that you have a right of cancellation.

C) Model cancellation form

If you wish to cancel the contract, please complete this form and return it to us with the goods.

To: 

ROHDE+ROHDE 
David-Gilly-Straße 1 
PCT 2, Ebene 4, Raum 4.2.01
14469 Potsdam 
Germany 

E-Mail: support@designer-switches.com 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: 

Ordered on (*): 

Received on (*): 

Name of the orderer(s): 

Address of the orderer(s): 

Signature of the orderer(s) (only for paper notification): 

Date: 

 (*) Delete as applicable

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